Getting To Know Andrea Dalton - Bank North Operations Director
What are the main functions of your role?
My role is to ensure the operational effectiveness of Bank North. I have overall accountability for the operations and operational resilience of our savings and lending businesses. I also lead the change function of the Bank and have acted as Programme Director throughout the building of the bank and its infrastructure. As a fintech enabled Bank we have excellent outsourcing partners, many of which are SAAS providers, and my day to day role includes making sure we have excellent relationships with these suppliers - ensuring we have oversight and control of the service we deliver to our customers.
How does your role compare in an organisation building from the ground up to roles in organisations undergoing structural change?
Although the principles of good planning and execution are the same, the setting up of a new challenger bank is far more exciting. You have a completely blank piece of paper when you start, so you can build an operating model that is not hindered by legacy issues. You get to design the bank to operate in exactly the way you know your customers will want it to. It’s night and day compared to my previous roles of transforming old fashioned banking models.
What message would you give to SMEs (Small and Medium-sized Enterprises) when they are looking at planning a new venture or undergoing major technological or organisational change?
Make sure you are clear on your strategic aims and what specific benefits you want to drive out of that change. Being clear will help you design your plan of execution effectively and avoid any change that doesn’t drive your strategic goals. It is also important to constantly challenge yourselves and work out what to do if a change isn't helping get you to your goals. The mindset of you and your people is key. If you embrace constant learning you are sure to go far!
Outside of work, how do you like to spend your spare time?
I’m a keen golfer. I love being outside so if I’m not golfing I’m out walking, or spending time with family and friends.