Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We publish research-based guides to casinos not on GamStop for readers in Great Britain, and we rely on messages from readers to keep that research honest. Write to us at [email protected] and a person will read it.
One thing to be clear about before you write: we are an independent comparison site, not a casino, not a payment provider and not a regulator. We cannot see your account, release a withdrawal, reset a password or overturn a bonus decision. If your issue is with an operator, the section on complaints below explains the route that does work.
How we make money, and what that does not buy
Some of the links on this site are commercial. If you open an account with an operator after following one, the publisher may earn a commission. That arrangement pays for the research; it does not decide who appears, in what order, or what we say about them. Editorial ratings on our top lists are our own assessment, not customer-review scores, and no operator sees a review before it goes live. If you think a page reads as though money moved it, say so in your email — that is a fair thing to challenge us on.
What to email us about
- Corrections. Bonus percentages change, wagering requirements get rewritten, payment methods are withdrawn from the UK without notice. If a figure on our site no longer matches the operator's own terms, tell us which page and what you saw. We date our checks — this page was last fact-checked on 26 September 2026 by Cameron Reid — and corrections are made against the operator's published terms, not against advertising.
- Questions about terms you cannot decode. Game contribution, maximum bonus bets, bonus cashout limits, minimum qualifying odds on a free bet. We will explain how the mechanic works in general. We will not tell you whether a specific bonus is worth claiming.
- Payment and withdrawal questions. GBP accounts, debit card deposits, bank transfer timings, e-wallet and cryptocurrency availability, currency conversion costs. Again: general explanation, not intervention in your account.
- Suggestions for coverage. If there is a topic we have skipped — esports markets, bet builders, cash-out rules, a payment method we have not verified for British customers — send it.
- Partnership and press enquiries. Introduce the company, the entity behind it and the licence it holds. We will ask for that anyway.
- Safer gambling concerns. If you are worried about your own play or someone else's, mention it in the first line so we can reply with the right signposting quickly.
Where a complaint about an operator actually goes
Casinos that accept British players without a UK Gambling Commission licence are usually licensed overseas — Curaçao is the most common, with Malta, Anjouan and others also appearing. That matters enormously for complaints, so it is worth spelling out the sequence.
- Open a ticket with the casino's own support, by live chat or email, and keep the transcript. Most disputes are about verification, not refusal to pay.
- Escalate in writing to the complaints address in the operator's terms. Quote the specific clause you think has been misapplied.
- Take it to the licensing authority or the operator's listed ADR body if the site names one. Overseas regulators vary widely in how much they do, and some do very little.
- Accept the limits. Because the operator is not licensed by the Gambling Commission, the Commission cannot adjudicate, and UK consumer routes such as the Financial Ombudsman do not cover gambling losses. Chargebacks against a gambling debit card transaction are rarely successful.
You can copy us in. We cannot force an outcome, but repeated, evidenced reports about the same operator change what we publish about it.
Questions about the operators we list
A large share of the email we get is about the welcome offers on our top lists, so here is the honest position on the three we rank highest. Every one of these carries conditions that decide whether the headline number means anything.
Betmica
Betmica sits at the top of our list with an editorial rating of 10.0, largely because the advertised package — 570% up to £5,700 plus 270 free spins — is quoted in pounds and split across deposits rather than dumped on the first one, which is the more usable structure. It is also a GBP-denominated offer, which removes the conversion margin British players pay when a bonus is advertised in euros. The limitation is arithmetic: a match at that percentage only reaches the cap if you deposit substantially, and a large bonus balance attached to standard wagering is a large amount of turnover. Read the maximum bonus bet and the cashout cap before the percentage. The most common reader complaint we receive about offers of this shape is a voided bonus after an oversized spin, not a slow payout.
Kikibet
Kikibet is here, at 9.9, because the split between match and spins is more even than most — 350% up to £5,555 and 300 free spins — and because the sterling pricing again avoids conversion. Free spins are the part readers misjudge most often: the spin value, the single eligible game and the wagering applied to spin winnings are three separate terms, and all three need checking. The drawback is the same one that applies to every high-multiple offer: a 350% match creates a bonus balance far larger than your stake, and the expiry window is the constraint that usually bites. If you do not play regularly, a smaller match with a longer window is worth more to you.
Betninja
Betninja, also 9.9, is the one we point cautious readers towards. The offer is £1,000 and 100 free spins for new players — modest next to the rest of the list, and that is the point. A smaller bonus means less turnover to clear and a more realistic chance of converting it, and the flat sterling figure is easy to compare against what you actually intend to deposit. The limitation is that anyone chasing a headline number will find it unexciting, and a smaller package usually comes with a correspondingly modest cashout ceiling. As with all of these, the qualifying deposit is your own money and remains at risk.
How the headline offers compare
| Operator | Advertised welcome offer | Currency shown | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.7 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | EUR | 9.6 |
| CoinPoker | 150% up to $2,000 | USD | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.4 |
All offers are for new accounts, require a qualifying deposit of your own funds, and are subject to wagering requirements, maximum bet limits, expiry dates and withdrawal caps set by each operator. Where the amount is shown in euros or dollars, your bank or card issuer may apply a conversion charge on both the deposit and the withdrawal. Terms change without notice, so treat the figures above as the operator's advertising and verify on site. Our full assessments sit on the trusted non GamStop casinos list.
Money questions we can and cannot answer
We get asked about costs constantly, so here is the general shape. Taking part costs whatever you deposit — there is no membership fee, and nothing on this site charges you anything. Minimum deposits at offshore casinos are typically low, but the minimum that qualifies for a welcome bonus is often higher, and those two numbers are printed in different places.
On the ways in and out: debit cards are the most common deposit route for British customers, though card issuers increasingly decline gambling transactions to unlicensed sites, and a decline is the bank's decision, not something we or the casino can reverse. Bank transfers work but are slow at both ends. E-wallets are widely offered, with availability varying by operator and by region — PayPal in particular is generally not available at casinos outside the Gambling Commission's remit, so check rather than assume. Cryptocurrency is accepted by a growing number of these sites and settles quickly, but it introduces exchange-rate exposure and is not a consumer-protected payment method. Fees may come from the operator, from your payment provider, or from currency conversion, and all three are worth totalling before you commit.
Withdrawals are where most of our reader mail lands. Advertised processing times are advertising until the account is verified, and verification is the real gate: identity documents, proof of address, and for larger sums, source-of-funds checks. Weekly and monthly withdrawal ceilings are normal at offshore casinos and are the single most overlooked term on a big win. We can explain any of this. We cannot make a payout happen, and no site — including ours — can guarantee that one will.
Games and betting: what we cover
If your question is about what these casinos actually offer, our coverage runs across slots, including progressive jackpots, and explains RTP and volatility as the two numbers that describe a game's behaviour. We cover table games — blackjack, roulette and baccarat — and the live dealer rooms that stream them with a human croupier, where the stake limits and the game rules differ from the software versions. We also look at software providers, since the studios behind the lobby say more about a site than the lobby count does, and at how the same games behave on mobile.
Most of these operators run a sportsbook alongside the casino, often on a shared wallet, so bonus funds and balances can move between the two — or be ring-fenced, depending on the terms. There we cover pre-match and in-play markets, esports, accumulators, bet builders and cash-out, plus free bets and the minimum qualifying odds that decide whether your bet counts towards one. Odds are quoted decimally throughout our sports content. Ask about any of it.
Who may use these sites, and what that means for you
You must be 18 or over. Casinos without a Great Britain licence are not regulated by the UK Gambling Commission, which means the Commission's rules on advertising, bonus fairness, deposit limits and dispute resolution do not apply to them, and its enforcement powers do not reach them. They are also not connected to GAMSTOP, the free self-exclusion scheme covering GB-licensed operators, so an active GAMSTOP exclusion — six months, one year or five years — will not block registration at them. Accepting British customers is not the same as being authorised to serve them; an overseas licence governs the operator in its own jurisdiction, not here.
The practical consequence is that the protections you may be used to are thinner, and the responsibility shifts to you: check the licence, read the withdrawal limits, set deposit and loss limits where the operator offers them, and use its self-exclusion tools if you need them. If you registered with GAMSTOP and want that exclusion to hold, device-level blocking software is the layer that covers sites the scheme does not.
If gambling has stopped being entertainment, free and confidential support is available in the UK from GamCare through the National Gambling Helpline on 0808 8020 133, open 24 hours a day. Please treat that as the first message to send, ahead of one to us.
What happens after you write
Messages go to a member of the editorial team, not an autoresponder. We aim to reply within two working days; corrections and safer-gambling messages are prioritised. If you are reporting an error, include the page and the wording you are questioning — it roughly halves the time it takes to verify and fix. If you are reporting a dispute with an operator, dates, amounts and screenshots of the relevant term help us assess whether it is an isolated case or a pattern.
We do not publish reader emails, and we do not pass your details to operators. If we quote anything you have sent in a future update to a page, we will ask you first.
Not sure your question needs an email? Most of it is already answered in our operator reviews and terms explainers — the current top list is the place to start, and the address above is here whenever it is not.